FAQ
❓ Laviona – Frequently Asked Questions (FAQ)
🛍 Orders & Payments
Q: How can I place an order?
A: Simply browse our products, click “Add to Cart,” and proceed to checkout. We accept all major credit/debit cards and secure online payments.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast delivery. If you need to make changes, please email support@laviona.com within 12 hours of placing your order. Once shipped, we’re unable to modify or cancel.
Q: Is my payment information secure?
A: Yes — Laviona uses industry-standard SSL encryption and trusted payment processors to keep your information safe.
🚚 Shipping & Delivery
Q: Do you offer worldwide shipping?
A: Yes! Laviona ships to most countries worldwide. Shipping rates and times vary depending on your location.
Q: How long will my order take to arrive?
A: Standard shipping typically takes 7–14 business days depending on your region. You’ll receive a tracking number once your order ships.
Q: Do you provide tracking?
A: Absolutely. Once your order is shipped, you’ll get a confirmation email with a tracking link so you can follow your package every step of the way.
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer returns on unopened, unused items within 14 days of delivery. Please visit our Returns Policy page for full details.
Q: How do I initiate a return or exchange?
A: Contact our support team at support@laviona.com with your order number and reason for return. We’ll guide you through the process.
Q: What if my item arrives damaged or incorrect?
A: Don’t worry — we’ll make it right. Please email us within 7 days of delivery with a photo of the issue, and our team will resolve it quickly.
💄 Products & Ingredients
Q: Are Laviona products cruelty-free?
A: Yes, all our products are 100% cruelty-free. We never test on animals. 🐰✨
Q: Are your products safe for sensitive eyes and skin?
A: Yes — our formulas are carefully crafted with gentle ingredients suitable for most skin types. Always perform a patch test before first use if you have sensitivities.
Q: Do your mascaras/serums contain parabens or harsh chemicals?
A: No, we are committed to clean beauty. Our products are free from parabens, sulfates, and unnecessary additives.
📦 Other Questions
Q: I entered the wrong shipping address — what should I do?
A: Please contact us at support@laviona.com as soon as possible. If your order hasn’t shipped yet, we’ll update it for you.
Q: Do you offer discounts or promotions?
A: Yes! Join our Laviona Beauty Club or sign up for our newsletter to get early access to sales, new arrivals, and exclusive offers.
Q: How can I contact customer support?
A: You can reach our friendly team at support@laviona.com. We typically respond within 24–48 hours on business days.
✨ Still have a question?
Reach out to us at support@laviona.com — we’re here to help!